Wandrhome FAQ

  1. What forms of payment use at wanderhome.com?

    Wandrhome.com accepts Visa, MasterCard, American Express, bank transfers and money orders.

  2. How do I pay by money order?

    When paying by money order, we are able to ship all in-stock items as soon as payment arrives. For special order items, we will not be able to begin processing your order until your payment is received.

    Please make your money order payable to "Wandrhome.com" and mail to:
    672 S. Lafayette Park Place, Suite 14
    Los Angeles, CA 90057

  3. What if I refuse my order?

    A refusal of shipment is billable for both return and original shipping costs, as well as a 15% restocking fee. Actual shipment cost is based upon freight billing incurred by wandrhome.com.

  4. What if I put in the wrong address or want to change the address the item is being shipped to?

    Upon placement of order, please check your confirmation email immediately to insure "ship to" address is correct. Should the address be incorrect, please contact Wandrhome.com immediately. Once a package has been shipped, there will be a $15 redirect charge should the address need to be changed while in transit.

    Shipping costs from Wandrhome.com will not be refunded or credited under any circumstances. All costs for return shipment are the responsibility of the customer, unless otherwise stated.

  5. What if my purchase is damaged when it arrives?

    Damage claims on shipped items must be made within 10 days of package arrival. Please inspect your purchases immediately upon receipt as no claims can be made after 10 days. Please do not let your purchase sit in its box until you need it. Inspect it right away!

  6. What if I want to return my purchase?

    Returns will be accepted only within 30 days and for store credit or exchange only on all items except special orders, lighting, sale items, glassware and dinnerware.

    Store credit and exchanges are allowed with receipt and original, intact packaging only. Please be certain to return your purchase in original exterior box, well packed and insured for the full amount. Additional packaging may be necessary. All credited returns or exchanges must be in original, unused condition. A restocking fee may apply to any order not received in good condition. Return shipping, payment for return shipping, and any subsequent damages from return shipping are responsibility of the purchaser. Please call 1-888-963-5878 for a return authorization. All special orders and sale items are considered non-refundable.

  7. How are special orders handled?

    Special orders are defined as any product not normally stocked by Wandrhome.com. Cancellation of a special order must be done within 2 work days of confirmation of the order to avoid complete forfeiture of deposit or payment. NO CANCELLATIONS WILL BE ACCEPTED FOLLOWING THIS 2-DAY WAITING PERIOD. Wandrhome.com makes no implicit guarantee of delivery date or arrival times for special order purchases. Some items may be out of stock and an extended period of time may be necessary for restocking. Some delays are due to manufacturing or delivery delays. We appreciate your understanding and will consistently do our best to assure speedy delivery of your special order. Wandrhome.com reserves the right to cancel any order after it has been placed. Please contact wandrhome.com for more information in regard to specific items. We are happy to provide guidance with product choice.

  8. What is your shipping policy?

    We ship WORLDWIDE! All domestic orders are shipped UPS ground unless otherwise specified. In stock orders received Sun-Thurs are shipped within 24-48 hours.

    • Note: All orders $1000 or over will require a signature upon delivery.

  9. Do I pay sales taxes on my purchases?

    California residents will have 9.75% sales tax automatically added to their order.

    If Wandrhome.com is not collecting your state's taxes, you are expected to comply with your state's current laws regarding purchases over the Internet.

  10. What about international orders?

    International orders take longer to process due to required bank authorization. THERE IS A $100 MINIMUM ON ALL INTERNATIONAL ORDERS. Using American Express or wire transfer can speed the process. All shipping charges are quoted before shipment of the merchandise. Wandrhome.com requests approval from the customers before charges are made to the credit card. All customs and duties are the responsibility of the purchaser. Please check with your customs office for possible charges. We ship only by air due to tracking requirements and less possibility of damage. Air charges are based on dimensional weight, rather than physical weight, therefore all orders need to be ready for shipment before a freight quote can be given.

  11. Terms of Use

    Claims should be filed in District Court of County of Los Angeles, CA. Terms of use are governed by the State of California.

  12. What about errors and price changes?

    Occasionally there may be an error in pricing. We will attempt to correct these errors and apologize for the inconvenience in advance. Customers will be notified directly if there are errors in listing and we will not charge the client until direct approval is made.