Return PolicyReturns will be accepted only within 30 days and for store credit or exchange only on all items except special orders, lighting, sale items, glassware, and kitchenware sets (We suggest you purchase single place setting before a large purchase is made.) There are no returns on special orders, lighting, sale items, glassware, dinnerware and cutlery sets. These items are considered a final sale.
Store credit and exchanges are allowed with receipt and original, intact packaging only. Please be certain to return your purchase in original exterior box, well packed and insured for the full amount. Additional packaging may be necessary. All credited returns or exchanges must be in original, unused condition. A restocking fee may apply to any order not received in good condition. Return shipping, payment for return shipping, and any subsequent damages from return shipping are responsibility of the purchaser. Please call 1-888-963-5878 for a return authorization. All special orders and sale items are considered non-refundable.
A refusal of shipment is billable for both the return and original shipping costs, as well as a 15% restocking fee. Actual shipment cost is based upon freight billing incurred by Wandrhome.com.
Important: Upon placement of order, please check your confirmation email immediately to insure "ship to" address is correct. Should the address be incorrect, please contact Wandrhome.com immediately either by responding to the email, to firstname.lastname@example.org or by calling 888-963-5878. Please have your order number ready. Once a package has been shipped, there will be a $20 redirect charge should the address need to be changed while in transit.
Shipping costs from Wandrhome.com will not be refunded or credited under any circumstances. Any purchases/exchanges due to returns are not covered under the free shipping offer. All costs for return shipment are the responsibility of the customer, unless otherwise stated.
Credits are good for a period of 12 months following issuance.
Damage claims on shipped items must be made within 10 days of package arrival. Please inspect your purchases immediately upon receipt as no claims can be made after 10 days. (If you are purchasing a lighting fixture that is being installed a few months down the road, test it when it arrives, not when it's being installed! The 10 day window will have long expired.)
During the checkout process, there is a checkbox labeled "I have read and agree with the Wandrhome.com return policy." By checking this checkbox you are authorizing Wandrlust.com to charge the credit card supplied during the checkout process under the above stipulations.